Q: Will Bburago make a model of a [vehicle name]?
A: We can't discuss what we might or might not make. Send your request to email@example.com -- we appreciate your letting us know what you would like but we cannot respond.
Q: What is the code for the color on a certain Bburago model? It's beautiful and I want to paint my [car, motorcycle, boat, etc. ...] in that color.
A: The color is a special oven-bake paint made for die-cast models -- it would not be usable for an actual car because of the high temperature that is needed to cure the paint. Also, it is from an industrial supplier that does not sell it in small quantities and does not have color codes that correspond with manufacturers of retail paint. It would be best to take our model to an auto paint supplier and have them mix a color to match it.
Q: I want to buy a Bburago product but I can't find it for sale. Could I buy it from you?
A: Sorry, no. We can't sell directly because we do not want to compete with our retail store customers. However, if it's a current item and you can't find it at your local store or online, try btsrack.com. If you are looking for an older Bburago item, you might try one of the online auction sites.
Q: Do you carry replacement parts?
A: We do not carry replacement parts. The best option would be to check with your local hobby store for any parts needed.
Q: I purchased a model kit but it was missing parts, can you send me the missing parts?
A: Yes, please email Customer Service with the following information: Name, Item Number, Item Description, Description of missing parts and Mailing Address.
Q: Do you accept returns / exchanges for Diecast Models?
A: All returns / exchanges for Diecast models must be done through the store the vehicle was purchased from.