GENERAL TERMS AND CONDITIONS OF SALE
Date of publication on the website and date of entry into force: 15/10/2025
1. Object
1.1 These general terms and conditions of sale (hereinafter the “Terms”) apply to the purchase of “Bburago”-branded products (hereinafter the “Products” or individually the “Product”) made through the e-commerce website www.burago.com
(hereinafter the “Website”) by users qualifying as “Consumers” under Article 1.2 below.
The Website, owned by Bburago Italia S.r.l., with registered office in Monza, Via Giovanni Battista Mauri 9, tax code, VAT number and registration with the Milan Monza Brianza Companies Register 13149880968 (hereinafter the “Owner”), is managed by Triboo Digitale S.r.l. – a company of the Triboo Group –, with registered office at Viale Sarca 336, 20126 Milan, Italy, tax code, VAT number and registration with the Milan Companies Register 02912880966 (hereinafter “TRIBOO DIGITALE”).
1.2 TRIBOO DIGITALE sells the Products through the Website on behalf of the Owner.
Purchases made through the Website are concluded between TRIBOO DIGITALE, acting as seller (hereinafter the “Seller”), and the individual purchasing one or more Products for purposes unrelated to any entrepreneurial, commercial, craft or professional activity (hereinafter the “Consumer”). The Seller and the Consumer are hereinafter jointly referred to as the “Parties”.
1.3 The Owner is not a party to these Terms but holds all rights to the Website domain name, logos and trademarks relating to the Products displayed on the Website and copyright on its contents.
1.4 Any communication from the Consumer connected and/or related to the purchase of Products – including reports, complaints, or requests concerning purchases, deliveries, or the right of withdrawal – must be sent to the Seller using the contact details indicated on the Website and at customercare@burago.com.
1.5 Each purchase is governed by the version of these Terms published on the Website at the time the Consumer submits the order.
1.6 The Website is intended for retail sales and therefore for use exclusively by Consumers. Persons who are not Consumers are invited not to place purchase orders. If one or more sales are made to a person not qualifying as a Consumer, these Terms shall apply but, by way of derogation:
1.7 When submitting the purchase order, the Consumer agrees that the order confirmation and a copy of these Terms will be sent by e-mail to the address provided when registering or purchasing on the Website.
1.8 To make purchases through the Website, the Consumer must be at least 18 years old and have legal capacity, which the Consumer declares to possess.
1.9 Any Internet connection costs, including telephone charges, are borne exclusively by the Consumer according to the tariffs applied by their service provider.
2. Product characteristics and availability in different geographical areas
2.1 Products are sold as described on the Website and under the Terms published at the time the Consumer places the order, to the exclusion of any other condition or term.
2.2 The Seller reserves the right to amend these Terms at any time without prior notice. Such amendments take effect from their publication on the Website and apply only to sales concluded thereafter.
2.3 Prices, Products, and their characteristics may change without notice. These variations apply only to orders not yet confirmed at the time of change. Before submitting an order, the Consumer must verify the final sale price.
2.4 Access to the Website is possible worldwide; however, Products may be purchased only by users requesting delivery to one of the countries listed on the Website.
3. Product purchase procedure – Conclusion of each contract
3.1 The presentation of Products on the Website does not constitute a binding offer by the Seller but merely an invitation to the Consumer to submit a purchase proposal.
3.2 The purchase order sent by the Consumer via the Website constitutes a contractual proposal and is governed by these Terms, which form an integral part of the order. By submitting the order, the Consumer fully and unreservedly accepts these Terms. Before purchasing, the Consumer will be asked to read these Terms and the information on the right of withdrawal, print or save a copy, and correct any input errors.
3.3 The Consumer’s order is accepted by the Seller when the Seller sends an order-confirmation email to the address provided by the Consumer at registration or purchase. That email includes a link to these Terms, an order summary (price, shipping costs, applicable taxes) and a description of the Product purchased. The order, its confirmation, and the applicable Terms are stored electronically by the Seller and may be requested by emailing customercare@burago.com.
3.4 Each contract of sale is deemed concluded when the Consumer receives the Seller’s order confirmation by e-mail.
4. Product selection and purchase procedure
4.1 Products displayed on the Website can be purchased by selecting them and adding them to the virtual shopping cart. Once selection is complete, to finalise the purchase the Consumer must either (i) register on the Website and provide the requested data, (ii) log in if already registered, or (iii) enter the necessary data to complete the order. The Consumer must confirm billing and delivery addresses and may provide a telephone number for communications. A summary of the order will be shown for review and amendment; then the Consumer must expressly accept these Terms via the appropriate check-box and confirm the order using the “Place Order” button. The Consumer will also choose the delivery method and payment option. If payment is made by credit card, PayPal or instant bank transfer, the Consumer will enter payment details via a secure connection. For administrative reasons the Seller may verify the personal details provided. If payment is by credit card, the charge will occur only upon dispatch of the order-confirmation email.
4.2 If, during product selection, the Consumer notices that the price of one or more Products is significantly lower than the normal market price (net of any valid discounts or promotions) due to a technical error on the Website, the Consumer is asked not to complete the order and to report the error to Customer Service at customercare@burago.com.
5. Delivery of goods and acceptance
5.1 The Website provides information on Product availability and delivery times, which are however indicative and not binding for the Seller.
5.2 The Seller will make every reasonable effort to meet the stated delivery times and, in any event, deliver within 30 (thirty) days from the day following the order. If the Seller cannot fulfil the order due to temporary or permanent unavailability, the Seller will notify the Consumer in writing and refund any amounts already paid pursuant to 5.3. If payment is made by bank transfer, delivery time starts from receipt of payment.
5.3 Shipment will occur by the delivery method selected by the Consumer from those available on the Website. The Consumer must promptly verify that the delivery includes all and only the purchased Products and report any defects or discrepancies as per Article 8; otherwise, the goods will be deemed accepted. If the package is visibly damaged, the Consumer should refuse delivery or accept it “subject to inspection”.
6. Prices, shipping costs, duties and taxes
6.1 Product prices are those displayed on the Website at the time the Consumer places the order. Prices include standard packaging costs, VAT (where applicable) and indirect taxes (where applicable) but exclude shipping costs, which are shown before order confirmation and must be paid in addition to the Product price.
6.2 The Consumer must pay the Seller the total price shown in the order and in the order-confirmation email.
6.3 If Products are to be delivered to a country outside the European Union, the total price (including indirect taxes, where applicable) excludes any customs duties and other sales taxes. The Consumer undertakes to pay such charges, if due, in accordance with local laws. The Consumer should check with the competent authorities in their country of residence or destination regarding any duties or taxes.
6.4 Any additional costs, charges, duties or taxes imposed by the destination country on the ordered Products are borne solely by the Consumer.
6.5 The Consumer acknowledges that lack of knowledge of the charges referred to in 6.3 and 6.4 at the time of ordering shall not constitute grounds for contract termination, nor may such charges be attributed to the Seller.
7. Payments
7.1 Payment for Products purchased through the Website must be made within an essential period of 10 (ten) days from the date of the order-confirmation email. The Consumer expressly agrees that the Seller will begin performance of the contract only upon receipt of payment.
7.2 Payment may be made by credit card, PayPal, Apple Pay or Google Pay, under the conditions set out below. Other payment methods may be made available on the Website.
7.3 For payments by credit card, the Consumer will be redirected to a secure page operated by Shopify International Limited, with registered office in Dublin (Ireland), 1-2 Haddington Road, D04 XN32, registered in Ireland No. 560279 (VAT No. IE 3347697KH). Payment data are transmitted securely using 128-bit SSL (Secure Socket Layer) encryption and are not accessible even to the Seller.
7.4 Where required by applicable law, the Seller will send the Consumer the tax receipt for the purchase in electronic form by email to the address provided, or in paper form attached to the Products if delivery occurs outside Italy.
8. Legal warranty of conformity, reporting defects and warranty procedure
8.1 In accordance with Directive (EU) 2019/771 and Italian Legislative Decree No. 206/2005 (the “Consumer Code”), the Seller guarantees to the Consumer that the Products will be free from design and material defects and conform to the descriptions published on the Website for a period of two (2) years from the date of delivery to the Consumer.
This warranty does not apply in cases of improper use or washing of the Product inconsistent with its intended purpose or with the instructions and warnings provided by the Seller and/or the Owner or indicated in the reference documentation, labels, or packaging.
The Seller also warrants that the goods possess the quantity, quality, durability, functionality, compatibility, and safety normally expected of goods of the same type.
8.2 The Consumer may report defects or non-conformities by sending an email to Customer Service at customercare@burago.com
using the dedicated form, duly completed, indicating the defect and/or non-conformity detected and attaching the relevant documentation specified in the return form (at least one photograph of the Product, the Seller’s order confirmation and/or the tax receipt).
The right to enforce claims for defects not fraudulently concealed by the Seller shall in any case expire twenty-six (26) months after delivery of the Products.
8.3 Upon receipt of the form and documentation, the Seller will assess the reported defects through the Owner’s customer service department. After carrying out quality checks to verify the actual non-conformity, the Seller will decide whether to authorise the return, providing the Consumer with a “Return Code” via email to the address indicated during registration or purchase.
Authorisation to return does not constitute acknowledgement of the defect or non-conformity, which will be verified after the return.
Products authorised for return must be sent by the Consumer, together with a copy of the return authorisation containing the “Return Code”, within 30 (thirty) days of the defect report to the following address:
TRIBOO DIGITALE S.r.l.
c/o T.W.S. LOGISTICA S.R.L.
Via Philips 12, 20900 Monza (MB) – Italy
8.4 In the event of defects or non-conformities, the Consumer is entitled to have the Product brought into conformity by repair or replacement or, where provided for by the Consumer Code, to alternative remedies.
If the Seller undertakes to refund the price paid, such refund will be made, where possible, using the same payment method used for the purchase, or by bank transfer. The Consumer must communicate bank details to customercare@burago.com
to enable the Seller to make the refund.
9. Liability for damage caused by defective products
9.1 In respect of any damage caused by defective Products, the provisions of the Consumer Code apply.
As distributor of the Products via the Website, the Seller shall be released from all liability by providing, upon request of the injured Consumer, the identity and address of the relevant manufacturer.
10. Right of withdrawal
10.1 Without prejudice to the exceptions under Article 59 of the Consumer Code, the Consumer has the right to withdraw from any contract concluded under these Terms without giving reasons and without penalty within 14 (fourteen) days from:
(i) delivery of the Product; or
(ii) in the case of multiple Products ordered in one order and delivered separately, the day on which the last Product is delivered.
10.2 To exercise the right of withdrawal, the Consumer must inform Triboo Digitale, before the expiry of the above period, of their decision to withdraw by accessing the “My Returns” section in their Account area, or – if not registered – by accessing the dedicated page and entering the order number and email address used for purchase.
Alternatively, the Consumer may send an explicit declaration to Triboo Digitale via the contact form or by email to customercare@burago.com
, stating their decision to withdraw.
10.3 Following receipt of the withdrawal notice, the Consumer will receive a confirmation email containing, if the Product has already been received, the return form to include in the package and the instructions for returning the Product, which must be sent no later than 14 days to:
TRIBOO DIGITALE S.r.l.
c/o T.W.S. LOGISTICA S.R.L.
Via Philips 12, 20900 Monza (MB) – Italy
10.4 If the Consumer has received the Product, they must return it to Triboo Digitale without undue delay and in any case within 14 days from the day the withdrawal was communicated. The deadline is met if the goods are sent back before the 14-day period expires.
The risks and direct costs of returning the goods, as well as proof of return, are borne by the Consumer.
If the Consumer withdraws using the Website procedure, the cost of the return (if using the site’s return service) will be shown before confirming the request.
10.5 In the event of withdrawal, all payments made by the Consumer, including delivery costs (except for additional costs due to a delivery method other than the least expensive standard delivery), will be refunded without undue delay and in any event within 14 days of the withdrawal. Refunds will be made using the same payment method used for the original transaction, unless the Consumer requests a different method, in which case any additional costs shall be borne by the Consumer.
The refund may be withheld until the goods are received or until the Consumer provides proof of return, whichever occurs first.
10.6 The Consumer is liable for any diminished value of the goods resulting from handling other than that necessary to establish their nature, characteristics, and functioning.
If the returned goods are damaged (e.g. signs of wear, scratches, deformation), incomplete (including missing tags, labels or accessories), or without their original packaging and documentation, the Consumer will be liable for the reduction in value and will receive a refund equal only to the residual value of the Product.
The Consumer is therefore advised to handle the goods with due care and to return them in their original packaging, protected with additional wrapping to preserve integrity during transport.
11. Intellectual property rights
11.1 The Consumer acknowledges that all trademarks, trade names and distinctive signs, as well as any images, texts, or graphics on the Website or relating to the Products, are and shall remain the exclusive property of Bburago Italia S.r.l. and/or its licensors. Access to the Website and purchase of Products does not grant any rights over such materials.
11.2 The contents of the Website may not be reproduced, in whole or in part, transferred by electronic or conventional means, modified or used for any purpose without the prior written consent of Bburago Italia S.r.l.
12. Consumer data and privacy protection
12.1 To register, place an order, and complete a contract under these Terms, the Consumer must provide certain personal data through the Website.
The Consumer acknowledges that such data will be recorded and used by the Seller and Bburago Italia S.r.l. in compliance with Italian Legislative Decree No. 196/2003 (Privacy Code) and subsequent amendments, as well as the GDPR, to fulfil each purchase and, with consent, for any additional activities described in the Website’s Privacy Policy available at registration.
12.2 The Consumer represents and warrants that the data provided during registration and purchase are correct and truthful.
12.3 The Consumer may update or amend their personal data at any time through the “My Account” section of the Website, accessible after authentication.
12.4 For further details on the processing of personal data, please refer to the Privacy Policy section and carefully read the General Terms of Use.
13. Security
13.1 Although the Seller takes measures to protect personal data against loss, alteration, or misuse by third parties, due to the technical limits of internet communications, it cannot guarantee that information displayed on the Website, even after login, will not be accessible or viewed by unauthorised parties.
13.2 For credit card payments, the Seller uses the services of Shopify International Limited, which employs advanced technologies to ensure the highest levels of reliability, security, protection, and confidentiality in online transactions.
14. Applicable law, mediaton and jurisdiction
14.1 Each contract of sale concluded between the Seller and the Consumers under these Terms shall be governed by and interpreted in accordance with Italian law, and in particular by the Consumer Code and Legislative Decree No. 70 of 9 April 2003 on e-commerce.
In any event, mandatory rights granted to Consumers under the laws of their country of residence shall remain unaffected.
14.2 In the event of disputes between the Seller and a Consumer, the Seller guarantees its participation in an attempt at amicable settlement that each Consumer may initiate before RisolviOnline, an independent service provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows the parties to reach a satisfactory agreement online with the assistance of a neutral conciliator.
For more information or to submit a conciliation request, visit www.risolvionline.com.
14.3 Alternatively, the Consumer may use the European Online Dispute Resolution Platform (ODR) for any disputes between Seller and Consumer. The ODR Platform, developed by the European Commission pursuant to Directive 2013/11/EU and Regulation (EU) No. 524/2013, facilitates independent, impartial, transparent, effective and fair out-of-court resolution of disputes arising from online sales or service contracts between an EU consumer and an EU trader.
For more information or to initiate a dispute resolution procedure, visit http://ec.europa.eu/odr.
The Seller’s email address to be indicated on the European ODR Platform is: customercare@burago.com.
14.4 If the conciliation attempts referred to in Articles 14.2 or 14.3 are not pursued or prove unsuccessful, jurisdiction shall lie with the court of the Consumer’s place of residence or domicile.
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