FAQ

Each product page includes a brief description of the materials used to make the model.

To ensure that the products you purchase last a long time and retain their beauty, gently wipe them with a dry cloth. Do not wet the product with water or other liquids.

To help you choose, consult the product sheet: you will find all the information on scale, dimensions, and technical characteristics.

All products purchased on our e-commerce site are covered by the 24-month legal warranty of conformity provided for by current legislation.

Product availability may vary depending on the collection. If an item is out of stock, we recommend using the “Notify me when available” feature on the product page or subscribing to our newsletter to receive updates on restocks and new releases. Some models, especially limited editions, may not return to the catalog once they are sold out.

Yes, all Burago models are manufactured under official license from the car manufacturers represented.

Online shopping is quick and easy. You can complete your order without registering, although we recommend creating an account to access dedicated areas and services.

If you have received a promotional code, enter it on the order completion page: the discount will be calculated and applied automatically. Check that the discount has been applied before confirming your purchase.

If, after checking it, the code does not work, please contact customer service. Please note that in some cases promotions cannot be combined or are not valid for certain product categories.

Creating an account is simple and free; enter the required information and choose a password. Registered users can save products to their wishlist and access order information.

You do not need to be registered to make a purchase, but you will not be able to view your orders in your private area if you purchase as a guest.

You can retrieve it by entering the email address you used to register; you will be sent a message allowing you to save a new password.

Log in to your account by entering your email address and password; click on “Edit” to update the information you want.

If you want to deactivate your account, contact customer service with your personal details and the email address you used to register. You will then receive an email confirming that your account has been closed. If you change your mind, you can reactivate it or register a new one.

You can subscribe by entering your email address on the home page or when registering your account.

Click on the unsubscribe link at the bottom of each email. It may take up to 7 days for the change to take effect. If you change your mind in the future, you can subscribe again.

If the order was placed correctly, you will be redirected to the confirmation page with the order number. You will also receive an email with all the details.

If you are registered, log in to your account to view the status in the “My Orders” section. If you are not registered, you will still receive an email when your order is shipped with a link to track your package.

Delivery of purchased products takes place on average within 5 working days of ordering in Italy and the EU and within 8 days for all other destinations.

No, it is not possible to choose a specific day or time. You can try contacting the courier directly to make arrangements.

Shipping costs are visible at the time of purchase, and you can choose between standard or express shipping, if available.

All orders are shipped with trackable service. After shipment, you will receive an email with a link to track your package. Approximately 24 hours after shipment, you will be able to follow the delivery status via the tracking page.

Check your spam folder. If you cannot find the email, contact customer service.

You can pay by credit card, debit card, international prepaid card, PayPal, ApplePay, and GooglePay.

The information is encrypted and protected via secure servers (SSL). Transactions pass through secure payment gateways, and anti-fraud verification may be required. Card details are not readable by third parties.

It is a 3-digit number (for Mastercard and Visa, on the back) or 4-digit number (for American Express, on the front) used to confirm the validity of the card.

For products purchased from physical retailers, please contact the point of sale. For online purchases, contact customer service as soon as you notice the defect and provide details such as your order number, the defective item, a description of the defect, photos of the defect, and the batch number. You will be provided with assistance.

Bburago does not supply separate replacement parts. It is therefore not possible to request the replacement of lost or damaged components after use of the product.

You can return an item via courier by following the instructions on the “Returns and Refunds” page.

If you want to replace the product with a different model or color, you must return it for a refund and make a new purchase.

No, items purchased online cannot be delivered to physical stores.

After the return arrives at the warehouse, it can take up to 15 business days for the refund to be processed. The amount will be credited to the original payment method within 5-10 business days, depending on the bank's processing times.

Refunds are made to the same payment method used for the purchase (card, PayPal, etc.). Only the price of the items is refunded, not the shipping costs (unless the entire order is defective).

No, for security reasons, refunds are only made to the card used for the order.